Return and Refund Policy

Return & Refund Policy (Classic Ceramics)

Last Updated: Aug. 8, 2026

At Classic Ceramics, each product is carefully inspected before dispatch. Our ceramics are handcrafted, so slight variations in color, glaze, or texture are part of their natural beauty — not considered defects.

✅ Returns & Replacements

  • Returns are accepted only if the product is received broken, chipped from the top or damaged during delivery.
  • If any item is missing or you experience an issue with your order, please inform us within 7 days of receiving the parcel. Unfortunately, complaints submitted after this period cannot be accommodated.
  • You must inform us within 7 Days of receiving the parcel by sharing clear unboxing pictures/videos on our WhatsApp ( 0329-8337591 ) or Whatsapp ( 0304-1999159 )
  • After verification, a replacement or refund will be processed within 10 working days.
  • Products must be unused and in original packaging for eligibility.

❌ No Return / Exchange Cases

  • Minor color, texture, or size variations due to handmade nature.

  • Damage caused after delivery.

  • Items bought from sale, clearance, or Leftovers (mentioned as “Slightly Imperfect” or “Leftover”).

  • Custom orders made on request for restaurants or bulk clients.

💰 Refund Process

  • Refunds (if approved) will be issued through the original payment method or bank transfer.

  • In COD (Cash on Delivery) orders, refund is issued via bank transfer or EasyPaisa/JazzCash within 10 business days.