For all orders above PKR 20,000, a 20% advance payment is required to confirm the order

To process a replacement claim, the customer must record a video while opening the parcel. If any item is found broken during unboxing, we will arrange a replacement. A parcel opening video is mandatory for all claims.

To process a replacement claim, the customer must record a video while opening the parcel. If any item is found broken during unboxing, we will arrange a replacement. A parcel opening video is mandatory for all claims.

Return and Refund Policy

Last Updated: Oct. 12, 2025

At Classic Ceramics, each product is carefully inspected before dispatch. Our ceramics are handcrafted, so slight variations in color, glaze, or texture are part of their natural beauty — not considered defects.

✅ Returns & Replacements

Returns are accepted only if the product is received broken, chipped from the top or damaged during delivery.
You must inform us within 24 hours of receiving the parcel by sharing clear unboxing pictures/videos on our WhatsApp ( 0329-8337591 ) or Whatsapp ( 03270288280 )
After verification, a replacement or refund will be processed within 10 working days.
Products must be unused and in original packaging for eligibility.

❌ No Return / Exchange Cases

Minor color, texture, or size variations due to handmade nature.
Damage caused after delivery.
Items bought from sale, clearance, or Leftovers (mentioned as “Slightly Imperfect” or “Leftover”).
Custom orders made on request for restaurants or bulk clients.

💰 Refund Process

Refunds (if approved) will be issued through the original payment method or bank transfer.
In COD (Cash on Delivery) orders, refund is issued via bank transfer or EasyPaisa/JazzCash within 10 business days.